FAQs

You can buy it directly on this site.

If the site does not have the accessories you need, you can also leave us a message.

We also accept bank transfers.

Bank transfer process: Tell me your purchase requirements > I’ll provide you with a pro forma invoice > You complete payment and provide us with a receipt > Our finance department confirms payment > The order is generated and submitted to our warehouse for shipping (if you require a commercial invoice, please send me the invoice information).

The countries and delivery times listed above are for the default delivery channel, YunExpress/4PX. The initial leg of the shipment will be picked up and transported by the default delivery channel, and the final leg will be delivered to you by a local delivery channel. For specific order delivery information, please refer to the tracking address included in the delivery email.

Delivery times may be longer for island addresses in some countries/regions. Countries/regions not listed generally accept express or small parcel delivery. If we verify that no other delivery channels are available, we will contact you first. If you confirm that you have no alternative delivery address, we will cancel your order and refund your money.

The devices have a Warranty Period of only ONE (1) year from the date of purchase by the first consumer purchaser of this product. If you find any problems with the device after receiving the goods, you can contact me at any time. If it is a device failure, please submit product pictures and problem videos, and we will arrange reissue for you directly after verification.

For questions about product functions and operations, Fill out the question form at the bottom or you can write email for us.

For after-sales return and exchange issues, you need to contact the platform store where you purchased the product. The warranty is provided by the platform store where you purchased it, because the company needs to trace the source according to the corresponding platform.

More detailed please read warranty policy and Refund and Returns

Intercoms of different brands and models may differ in frequency, codec, and power. While they can theoretically be paired, these devices may experience issues such as reduced communication range, reduced sound quality, limited functionality, and Bluetooth version incompatibility.

Therefore, we recommend pairing devices of the same model whenever possible to ensure optimal communication and stability, while also fully utilizing their features.

X10, Q8, MS8, MS20, K1, K1 PRO, K1 PRO+ can all be paired together via Mesh. When used together, the number of users will be based on the device with the fewest users.

Other Mesh Intercom
Our Mesh product is a confidential call channel. We only support the combination of products of the same brand and series. Other Mesh products are not within the scope of the test and cannot guarantee the usage. You can use Bluetooth pairing to pair with other devices.

1 V4Plus/V4C and 1 V6 Pro+/V6C: https://www.youtube.com/watch?v=dTNm1bpziGI

1 V4Plus/V4C and 2 V6 Pro+/V6C: https://www.youtube.com/watch?v=Jn8s0uK4EV8

2 V4Plus/V4C and 2 V6 Pro+/V6C: https://www.youtube.com/watch?v=XlVnHugttKk

If it says that the device cannot be found, please try to replace the Type-C USB data cable or update the USB HID driver or change the computer device and test again. Currently, it is only supported to upgrade through the upgrade program.

The newly purchased device may be the latest version, which is higher than the update firmware package. If there is no problem with your device, it is not recommended to update.

Download the firmware update package:

https://www.ejeas.com/firmware-update/