Refund and Returns

About Customs Duties

The price of all products on this site(ejeasintercom.com) does not include the tariffs generated, and the tariffs generated by customs clearance will be borne by the customer. If the customer refuses to clear customs, the lost cost will be directly deducted from the payment.

In most regions, customs duties are included in the freight, and the logistics company will directly complete the customs clearance and payment of customs duties. In some regions, due to local tariff policy restrictions, only the recipient can handle customs clearance and payment of customs duties. For example: Brazil.

Limited Warranty

Shenzhen EJEAS Technology Co., Ltd. (“EJEAS”) warrants that this product (“Product”) shall conform to and perform in accordance with published technical specifications and the accompanying written materials, and shall be free of defects in materials.

The devices have a Warranty Period of only one (1) year from the date of purchase by the first consumer purchaser of this product. This warranty is limited to the repair and/or replacement, at EJEAS’s discretion, of defective or non-conforming Product, and EJEAS shall not be responsible for the failure of the Product to perform specified functions, or any other non-conformance caused by or attributable to:
(a) any misapplication or misuse of the Product;
(b) failure of Customer to adhere to any of EJEAS’s specifications or instructions;
(c) complementary equipment or software not furnished by EJEAS.

Limited warranty service may be obtained by delivering the Product to EJEAS or to the international distributor it was purchased through, and providing proof of purchase or dated receipt.

Customer agrees to insure the Product or assume the risk of loss or damage in transit, to prepay shipping charges to EJEAS, and to use the original shipping container or equivalent.

Standard Refund & Return Policy

To qualify for a refund, you must first contact our customer service team to request a return authorization within 30 days of purchase date.

Once available, and the product is shipped back to EJEAS, you will need to email the following information:

• The authorization number provided from our Customer Service team

• A picture of the product, with its Serial Number visible

Please note – returned Product(s) must be in good physical condition (not physically broken or damaged) and in the original package and its contents: all accessories originally included with your purchase must be included.

Additional terms and conditions:

• Shipping and handling charges, and taxes paid (such as state, customs, or VAT) are not refundable.

• Credit card payment users need to pay a 5% platform refund service fee for each order.

• You are responsible for and must prepay all shipping charges.

• Please note: Customs duties are borne by the customer.

To contact Customer Service, please contact us.